Artspan and PayPal have created a shopping cart that will provide you with a seamless and secure purchasing experience, using state-of-the-art SSL encryption. We do not accept payment by check or money order. We do not send orders COD. All major credit cards are accepted.
Sales tax (in Maryland), shipping, delivery confirmation and insurance are not included in the price of an item.
For items shipped to an address within Maryland, 6 percent sales tax will be added.
Shipping within the United States is via USPS Priority Mail with delivery confirmation. (For customers outside the U.S., please use the "Contact" feature on this site to arrange shipping rates for your location.)
If an item is "in stock", it will ship within 48 hours of receipt of payment. Custom orders take longer to process. Please contact the artist through the "Contact" feature on this site to discuss.
The U.S. Post Office recommends you allow 7 - 10 days for delivery to your area.
We do not deliver to Post Office Boxes.
You will be notified via email of any unforeseen shipping delays.
If you require expedited shipping, please contact the artist through the "Contact" feature on this site to discuss.
Signature confirmation is required on all purchases over $150.00.
If your order arrives damaged, please contact the shipper immediately and notify Dos Gatos as well. Please retain all packaging for insurance claims.
All sales are final.
In the unlikely event you need a repair, the repair is free within the first 90 days of the date of your purchase, unless there are gems or stones that need to be replaced. You just pay for the shipping, insurance, and any replacement fee for gems or stones. Please request repair price in advance.
You must purchase insurance for the items being returned to us.
We are not responsible for returned items that are lost during shipping.
Tuesday through Thursday: 10 am - 5 pm Eastern Standard Time
Friday and Saturday: 10 am - 2 pm EST
During our show season (spring and fall), business hours can vary as we prepare for shows. Thanks for understanding.